Dashboards expose every billable hour and sharpen profitability control across clients and staff.
A corporate legal services firm needed a better way to track how time was spent—and what that time was worth. With large volumes of time-based billing, the firm sought improved visibility into client-level profitability, employee KPIs, and overall performance.
A custom Qlik Sense solution helped monitor time, revenue and profitability across both clients and employees.
The law firm’s employees log time per client and case, but lacked a structured way to follow up on how that time translated into financial value. The organization wanted:
Client-level profitability analysis – based on actual hours worked, billing, and realized revenue
Time management insights – to understand how much time was spent per client, case or internal activity
Employee-level KPIs – including billable time, utilization, and contribution to revenue
Manual exports and static reports made it difficult to see the full picture or act on the data.
Using Qlik Sense, a tailored analytics environment was created to provide full transparency for decision-makers:
Client dashboards with time spent, billing totals, write-offs and margin
Employee dashboards showing billable hours, non-billable time, and utilization rates
Dynamic filtering by client, case, period, team or employee
Clear visuals and drilldowns for easy exploration of performance drivers
Role-based access ensured that sensitive information was shared securely with the right people.
The solution helped the legal firm shift from reactive reporting to proactive insight:
Improved profitability control – down to individual clients and engagements
Better time allocation – insights into which clients or activities consumed the most time
More data-driven leadership – enabling better planning and resource allocation
Reduced reporting time – no more manual spreadsheet work or scattered data sources
The firm now operates on a modern, scalable platform for time- and value-based performance tracking, tailored to the needs of a professional services organization.